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We strongly recommend that you provide a physical address to facilitate order delivery.

If you really need to ship the package to a PO BOX then you will need to please select Flat Rate Shipping as the shipping method and only order items that weigh 2kg or less. For heavier items, you will need to select an alternate address.

We are sorry but both DHL and FedEx are unable to deliver items to APO or PO BOX addresses.

If any product is faulty, you are protected under the HotSalees Warranty.

1. Assuming the product is still in warranty and was not physically damaged, you can return it to HotSalees and we will repair it, or give you an equivalent replacement product.
2. All return cases are handled under our RMA policy: please consult customer support and do not send back any products without obtaining an assigned RMA case number from us.
3. Under the wholesale terms and conditions, customers must pay the cost of shipping to return authorized RMA products back to HotSalees. In the case of sending back repaired or replacement items, HotSalees pays the return shipping cost back to you.

Log into ” My Account ” ;
Enter into ” My Orders ” ;
Once we have received your payment, all HotSalees orders will show various order status stages before being shipped out.
Please check the meaning of these order status messages in the table below.

Usually, when you import goods from HotSalees, the packet may be inspected by your local Customs office.

There’s usually no reason to worry because:

1. HotSalees provides all the necessary paperwork for your shipment;
2. In most countries it’s pretty easy to import most kinds of consumer electronics;
3. The actual process of customs clearance is usually handled completely by the delivery company (e.g. UPS, FedEx, DHL);
4. If there is any duty (import tax) or other charges to pay, the courier will usually pay it first and deliver the products to you, and you pay the costs later.
5. We keep track of all our deliveries. In the event that an order is delayed in customs or experiencing other issues, please feel free to contact us and we will contact the shipping agent on your behalf.